Business English: How to Ask Someone to Repeat at Work

For non-native English speakers, asking someone to repeat can feel awkward, risky, or even embarrassing—especially at work.

But here’s the truth ❤️
In American workplaces, asking someone to repeat is normal, professional, and often expectedif you do it the right way.

In this full guide, I’ll show you exactly how to ask someone to repeat without sounding annoyed, confused, or unprepared. You’ll get:

  • Natural, polite phrases Americans actually use

  • Examples for meetings, calls, and daily office talk

  • Cultural tips (this part matters a lot)

  • Common mistakes non-native speakers make

  • Small tone and pronunciation tweaks that change everything

Let’s make this easy and stress-free.


Why Asking Someone to Repeat Is Normal in U.S. Work Culture

First, let’s clear something up ✨

In American work culture:

  • Asking for repetition = you care about accuracy

  • Not asking = risking mistakes

Native speakers ask each other to repeat all the time:

  • Because of accents

  • Because meetings move fast

  • Because audio quality is bad

  • Because people multitask

So when you ask someone to repeat, it doesn’t make you look weak—it makes you look responsible.

The key is how you ask.

Professional asking someone to repeat at work in a one-on-one conversation.


The Real Problem (It’s Not Your English)

Most learners think:

“My English isn’t good enough.”

But the real issue is usually:

  • Not knowing the soft, polite phrases

  • Using phrases that sound too direct

  • Having the wrong tone or stress

Let’s fix that.


The Golden Rule: Never Just Say “Repeat”

“Can you repeat?”
“Say that again.” (can sound annoyed)

These aren’t wrong grammatically—but in American English, they often sound too blunt.

Instead, Americans soften the request by:

  • Adding context

  • Taking some responsibility

  • Using friendly filler phrases


Polite, Natural Ways to Ask Someone to Repeat

1️⃣ The Safest, Most Professional Option

“Sorry, could you repeat that?”

Why it works:

  • “Sorry” softens everything

  • “Could you” sounds polite, not demanding

✅ Perfect for:

  • Meetings

  • Calls

  • Talking to managers

✨ Tip: Keep your tone rising and calm, not flat.


2️⃣ When You Missed Just One Part

“Sorry, I didn’t catch the last part.”

This sounds very natural in American English.

Why Americans like this:

  • You’re specific

  • You show you were listening

Other versions:

  • “I missed the last point—could you repeat it?”

  • “I didn’t quite catch that detail.”


3️⃣ When Audio or Tech Is the Problem

This one is especially useful on Zoom or calls.

“Sorry, the audio cut out for a second—could you say that again?”

This is great because:

  • You don’t blame your English

  • You don’t blame the speaker

Other natural options:

  • “You froze for a moment—could you repeat that?”

  • “I think I lost you there for a second.”

Non-native English speaker asking someone to repeat at work during an online meeting.


Asking Someone to Repeat in Meetings

Meetings are where many non-native speakers feel the most pressure.

Here’s how Americans usually handle it.

Polite Meeting Phrases

  • “Sorry, could you go over that again?”

  • “Can you repeat that last point?”

  • “Just to make sure I understood—could you repeat that?”

That last one is especially powerful.
It signals professionalism, not confusion.


Smart Strategy: Repeat + Ask

A very American technique:

“So you’re saying the deadline is Friday—did I get that right?”

If you’re wrong, they’ll naturally repeat it for you.

This does two things:

  • Confirms understanding

  • Avoids directly saying “I didn’t understand”


Asking Someone to Repeat on Phone Calls

Phone calls are harder because:

  • No body language

  • Sound quality varies

  • Accents feel stronger

Best Phone-Friendly Phrases

  • “Sorry, could you say that again?”

  • “I didn’t quite hear that—could you repeat it?”

  • “Can you go over that one more time?”

 Avoid saying:

  • “What?”

  • “Huh?”
    (these sound very casual and can feel rude at work)


Email & Chat: Asking for Repetition Politely

Sometimes repetition happens in writing too.

Polite Email Examples

“Just to clarify, could you please repeat the timeline you mentioned?”

“Sorry—I want to make sure I understood correctly. Could you restate the next steps?”

These sound:

  • Clear

  • Professional

  • Respectful


The Tone That Changes Everything

Same sentence. Two different tones:

❌ Flat, sharp tone

“Sorry. Could you repeat that.”

✅ Warm, rising tone

“Sorry—could you repeat that?”

In American English:

  • A slight rise at the end = polite

  • Stress on sorry or could = softer

 Practice this aloud. Tone matters more than grammar.


Common Mistakes Non-Native Speakers Make

❌ Being Too Direct

  • “Repeat, please.”

  • “Say again.”

These may sound normal in other languages, but in English they can feel commanding.


❌ Over-Explaining

“Sorry, my English is not very good and I didn’t understand because you were speaking fast…”

You don’t need all that.

Americans prefer simple and confident.


❌ Pretending You Understand

This is the biggest risk ⚠️
Nodding and guessing can lead to:

  • Missed deadlines

  • Wrong tasks

  • Stress later

Asking to repeat early is always better.

Employee asking someone to repeat at work on a professional phone call.


When You Need Someone to Speak More Slowly

Sometimes repetition isn’t enough.

Try these:

  • “Could you say that a little more slowly?”

  • “Do you mind repeating that a bit slower?”

  • “Sorry, could you slow down just a bit?”

These are polite and totally acceptable at work.


Practice Mini-Drills (Do These Out Loud)

✨ Drill 1: Softening
Say each version and feel the difference.

  • “Repeat that.” ❌

  • “Could you repeat that?”

  • “Sorry, could you repeat that?” ✅


✨ Drill 2: Adding context
Complete the sentence:

  • “Sorry, I didn’t catch the ___.”

(last number / last point / deadline / name)


✨ Drill 3: Confirmation style
Practice this structure:

“So you’re saying ___, right?”

This is extremely natural in American workplaces.


Cultural Insight: Americans Value Clarity Over Speed

Many immigrants worry:

“I’m slowing everyone down.”

But in U.S. work culture:

  • Mistakes are more expensive than questions

  • Clear communication = professionalism

Asking someone to repeat shows:

  • Attention to detail

  • Responsibility

  • Confidence


A Quick Word About Accent & Listening

If fast speech or accents are the real challenge, that’s not your fault ❤️
American English uses:

  • Reductions

  • Connected speech

  • Stress-based rhythm

That’s why repetition is normal—even for native speakers.


Want to Sound More Confident in Work Conversations?

At ChatterFox, we help non-native professionals with:

  • Business English that sounds natural

  • Real workplace listening & speaking

  • Pronunciation that improves clarity

  • Confidence in meetings and calls

We combine AI speech feedback with certified accent reduction coaches, so you don’t just learn rules—you practice real communication.


Final Thoughts (From Me to You)

Asking someone to repeat is not a weakness.
It’s a skill.

And once you use the right phrases, tone, and timing, it becomes effortless.

So next time you miss something at work, remember:

Clear English beats silent confusion—every time.

Seach the blog
Fluency Challenge